Shipping policy

At 13thirty, we believe that premium fashion deserves premium service. Every order is carefully packed and shipped with the care your purchase deserves. This policy outlines our shipping practices, delivery timelines, and everything you need to know about receiving your order. We have partnered with reliable carriers to ensure your items are delivered safely and promptly.

1. Shipping Coverage

Domestic Shipping (India)

We currently ship to all serviceable pin codes across India, including:

·        Metropolitan cities and urban areas

·        Tier 2 and Tier 3 cities

·        Rural and remote locations (subject to courier serviceability)

Pin Code Verification

·        Enter your pin code at checkout to verify serviceability

·        If your location is not serviceable, you will be notified before payment

·        We continuously expand our delivery network

International Shipping

We do not currently offer international shipping. This policy applies to domestic (India) orders only.

 

2. Order Processing Time

Order Processing

·        Business Days: Monday to Saturday (excluding Sundays and national holidays)

·        Standard Processing: 1-3 business days from order confirmation

·        Peak Season: 3-5 business days (during sales, festivals, or high-demand periods)

 

What Happens During Processing

1.     Order verification and payment confirmation

2.     Quality check of items

3.     Professional packaging

4.     Handover to courier partner

5.     Shipping confirmation email/SMS with tracking details

 

3. Order Tracking

Tracking Your Order

Step 1: Shipping Confirmation

·        Once your order is shipped, you'll receive an email and SMS with:

o   Tracking number (AWB number)

o   Courier partner name

o   Expected delivery date

o   Tracking link

Step 2: Real-Time Tracking

·        Click the tracking link in your email/SMS/ Whatsapp, OR

·        Enter your tracking number on the courier partner's website

Step 3: Delivery Updates You will receive notifications at each stage:

·        ✓ Order Confirmed

·        ✓ Shipped

·        ✓ Out for Delivery

·        ✓ Delivered

If your package shows “Delivered” but you haven’t received it, notify us within 3 days (72 hours). Courier companies do not accept complaints beyond this period

4. Order Modifications and Cancellations

·     Customers may request modifications or cancellations to their order only before the order has been processed by the Company’s fulfilment team . Once an order is through processed stage, it cannot be modified or cancelled. The Company reserves the right to decline cancellation requests received post-processing.

·     If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

·     If your chosen product has a delay in delivery from the manufacturer post-purchase, we will offer you similar options. If the options are not suitable, a refund will be provided for the garment in question (unless clubbed with a promotional offer). Items purchased via a gift voucher are not entitled to a refund in cash or credit.

5. Delivery Process

Delivery Attempts

·        Courier partners will make up to 3 delivery attempts

·        You will receive a call/SMS before each attempt

·        Delivery attempts are made on consecutive business days

Delivery Requirements

For Prepaid Orders:

·        No signature or ID required for orders below 5000 INR

·        Orders above ₹[5,000] may require OTP confirmation

For Cash on Delivery (COD) Orders:

·        Exact cash payment required at the time of delivery

·        Courier partners may not always carry change – please keep exact amount ready

·        No UPI/card payment available at delivery (prepay online if preferred)

If the recipient is unavailable, unreachable, or refuses delivery, or if the address provided is incorrect or incomplete, the package may be marked as “undeliverable” and subsequently returned to the Company’s warehouse (“Return to Origin” or “RTO”).

 

6. Address Accuracy

  • Please ensure that the shipping address, contact number, and PIN code are accurate at the time of placing the order. We strive to deliver to all the pin codes of India.
  • 13thirtystudios is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

 

7. Failed Delivery & RTO (Return to Origin)

Reasons for Failed Delivery

  • Incorrect/incomplete address
  • Recipient unavailable after 3 attempts
  • Refusal to accept COD payment
  • Location not accessible by courier partner
  • Customer unresponsive to delivery calls/messages

RTO Process

  1. After 3 failed attempts, the package is marked for RTO
  2. You will receive a final notification via email/SMS
  3. Package is returned to 13thirty warehouse
  4. Order is automatically cancelled upon RTO confirmation

 

RTO Charges & Refunds:

  • Refund: Full order value minus ₹ 149  RTO charges
  • Refund will be processed within 7-10 business days, after the product is received at our warehouse and successfully clears the Quality Check (QC) process

 

Exceptions:

If the return is due to wrong product / size sent by us / manufacturing defect, we will inititate full refund without any deduction.

Re-Delivery After RTO

If you still want the order after RTO:

  • Pay re-shipping charges: ₹[150] (prepaid only)
  • Provide correct/alternate delivery address
  • Re-dispatch within 3-5 business days of payment
  • COD order will not apply on re delivery after RTO

 

8. Undelivered & Lost Packages

If Your Order Shows "Delivered" But You Haven't Received It

Immediate Steps:

  1. Check with family members, neighbours, or building security
  2. Verify the delivery address in your order confirmation
  3. Check for any delivery messages/photos from courier partner
  4. Contact the courier partner using your tracking number

If Still Not Found:

  • Email us at support@13thirtystudios.com within 48 hours with:
    • Order number
    • Tracking number
    • Confirmation that you've checked with neighbours/security

Our Response:

  • We will initiate an investigation with our courier partner
  • Investigation takes 5-7 business days
  • If confirmed lost, we will issue a full refund or replacement at no additional cost

 

Courier Partner Liability

  • Our courier partners are liable for lost/stolen packages
  • We will file a claim on your behalf and ensure resolution
  • Claims may take 7-14 business days depending on courier investigation

 

9. Duties & Responsibilities

13thirty's Responsibilities

✓ Ensure products are accurately picked, packed, and dispatched
✓ Partner with reliable courier services
✓ Provide accurate tracking information
✓ Resolve delivery issues promptly
✓ Maintain quality packaging standards

Customer's Responsibilities

✓ Provide accurate and complete delivery address
✓ Be available to receive delivery or respond to courier calls
✓ Inspect package upon delivery
✓ Report issues within specified timelines
✓ Ensure someone is available to accept COD orders with exact cash

10. Courier Partner Disclaimer

·        We use third-party courier services for delivery

·        While we ensure they meet our quality standards, we are not responsible for:

o   Courier employee conduct (beyond delivery service)

o   Third-party courier policy changes

o   Delays caused by courier operational issues

·        We will, however, liaise with courier partners to resolve all issues on your behalf

 

11. Feedbacks & Complaints :

For any shipping-related queries, feel free to reach out to us:

Email: support@13thirtystudios.com

 

Thank you for choosing 13thirty. We're committed to delivering not just fashion, but an exceptional experience from click to closet.