FAQ's

Faq's

How do I find the right size?

Open the Size Chart on the product page and match your body measurements to the chart (use a measuring tape). If you’re between sizes, choose the larger size for a
relaxed fit or the smaller size for a closer fit.

How long will my order take to arrive?

Delivery timelines depend on your shipping address and the shipping method selected at checkout. You’ll see the estimated delivery window in our checkout process and in your tracking updates once shipped.

Do you offer COD (Cash on Delivery)?

COD availability (if offered) is shown at checkout after you enter your shipping
PIN code/address. If COD isn’t available for your location or order, you’ll be able to choose a prepaid payment option instead.

What is your return and exchange policy?

You can find full details (eligibility, timelines, and steps) in our Returns &
Exchanges Policy page. We recommend reviewing it before placing an order.

What payment methods do you accept, and is my information secure?

We accept payments via Razorpay on our checkout, which supports major payment methods such as UPI , Wallets, Credit cards , Debit cards , NEFT and other popular options shown at checkout. Your payment information is processed securely; Razorpay is PCI DSS Level 1 compliant.

Can I modify or cancel my order after placing it?

If your order hasn’t been processed/shipped yet, we may be able to help you modify or cancel it—please contact us as soon as possible with your order number. Once shipped, changes aren’t possible, but you can refer to our Shipping Policy and Returns Policy for next steps.

How do I take care of my apparel?

Always follow the care instructions on the wash-care label inside the garment and the
product page notes (they’re tailored to the fabric and trims). This helps prevent shrinkage, color fade, and damage from incorrect washing/drying/ironing.

Still have questions? Plz write to us support@13thirtystudios.com